Good to know
Frequently asked questions.
Everything you need to know before you visit, book, or buy. Still stuck? Email help@opticalshoppe.com.
Eye exams & appointments
How do I book an eye exam?
Submit an appointment request and we’ll call to confirm. All exams are Saturdays, 10:00 AM – 1:00 PM, in 30-minute slots at our Pasadena flagship.
What should I bring?
Photo ID, insurance card (if applicable), your current glasses, and any recent prescription.
Do I need an appointment to browse?
No — walk-ins are always welcome at every location during store hours.
Glasses & lenses
Where are your glasses made?
Every pair is crafted in our state-of-the-art optical lab in the USA — handcrafted on site by technicians with decades of experience.
How long until my glasses are ready?
Single-vision lenses are typically ready in 5–7 business days. Progressives and specialty coatings take 10–14 days.
What lens options do you offer?
Single vision, progressive, and bi-focal in polycarbonate or Trivex — with Anti-Reflective, Anti-Fog, Blue Light, mirror, and tint options.
Can I bring my own prescription?
Absolutely. Upload a PDF at checkout or send it later. We verify every Rx within 24 hours.
Insurance & payment
Do you accept insurance?
Yes — we’re in-network with VSP, EyeMed, Davis Vision, and Aetna.
Do you accept FSA / HSA?
Yes, both are accepted at checkout.
What’s your return policy?
1-year warranty, no questions asked. Frames may be exchanged within 30 days.
Store & service
Do you speak Spanish?
Yes — our team is fully bilingual.
Do you offer corporate or safety eyewear programs?
Yes. Visit our Corporate Programs page to learn about Safety Rx solutions for employers.
Still have questions?
Talk to an optician.
Our bilingual team is a phone call or a short drive away — find a Shoppe or request a Saturday exam.